1. QUALITY POLICY STATEMENT

2. CUSTOMER COMPLAINT RESOLUTION POLICY

3. RECORD RETENTION POLICY

4. POLICY FOR CONTROL OF NON-CONFORMING TESTING WORK

5. POLICY FOR CORRECTIVE ACTIONS

6. POLICY FOR PURCHASE OF SUPPLIES SERVICES AND EQUIPMENT

 QUALITY POLICY STATEMENT

University Diagnostic Lab is dedicated to the quality policy that will ensure that its services fully meet the requirements of its customers at all times. The goal of the UDL is to achieve a high level of customer satisfaction and commitment to the implementation of supporting managerial and technical operational systems.

The quality policy of UDL is based on 3 fundamental principles:

1. Ensuring that we fully identify and conform to the needs of our customers.
2. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
3. Everyone understanding how to do their job and doing it right first time.

UDL is identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.

Within this Policy UDL is committed to operating its Lab under the disciplines and control of a Quality Management System conforming to the International Standard 1S0 17025, planned and developed jointly with our other management functions.

UDL is committed to operate its working continuously to this standard and will maintain the necessary Quality Approvals consistent with its customer requirements.

 CUSTOMER COMPLAINT RESOLUTION POLICY

University Diagnostic Laboratory (UDL) is committed to providing excellent services in every aspect of our testing and dealings with its customers (external / internal).

UDL believe that the way in which it resolve grievances, criticisms is an important contributing factor in achieving and maintaining quality of work. Complaints will be discussed in Management Review Meetings to analyze customer Satisfaction.  

 RECORD RETENTION POLICY

University Diagnostic Laboratory (UDL) will guarantee that all record either managerial or technical generated in compliance with ISO 17025:2005 and good Laboratory practices are sheltered, cataloged, restricted and retrievable.

The record retention period will be suitable fulfilling the organizational and external requirements in a secure manner.

 POLICY FOR CONTROL OF NON-CONFORMING TESTING WORK

All testing activities in University Diagnostic Laboratory (UDL) are keenly observed by its staff. In case if there is non-conformity observed by lab staff, necessary actions will be taken utilizing the documented corrective and preventive action procedures. The Non-Conformity will be thoroughly evaluated and documented, which leads to immediate corrective actions. A critical Non-Conformity will formally be notified to the customer. Resumption of work under a Non-Conforming situation will only be decided by authorized lab staff.

POLICY FOR CORRECTIVE ACTIONS

Corrective actions will be taken up by University Diagnostic Laboratory (UDL) whenever non-conformity in the scope of laboratory work such as non-conforming work, exodus from policies and procedures, management system and technical operations is observed.

 POLICY FOR PURCHASE OF SUPPLIES SERVICES AND EQUIPMENT

University Diagnostic Laboratory (UDL) will ensure that a formal procedure is followed and records are generated for traceability of Purchase, Supplies, Services and Equipment.

Competent Manufacturers/Suppliers will be selected for all kind of purchases which will be subject for certain period for evaluations. Quality and Compliance to documented specifications will be ensured through comprehensive inspection on receipt.